What happens if I lose access to my gift card?
Simon
Last Update 2 maanden geleden
If you lose access to the email where your Deks gift card was sent and haven’t claimed it yet, the card remains unclaimed and cannot be recovered unless you regain access to that email.
Here’s how it works:
🎁 Gift cards are linked to a specific email address and can only be claimed once
🔒 Until claimed, the funds remain locked and safe
🔁 If the email is still active, you can simply search your inbox or request the sender to resend the gift card
❌ If the email account is lost or deleted, the gift card may be unrecoverable
If you’ve already claimed the gift card, then you have a Deks wallet, and as long as you can log in, your funds are safe and accessible.
Need help? Reach out to our support team—we’ll do everything we can to assist you.